Policies

Cancellation Policy

We require 24 hours’ notice for all cancellations. If you do not cancel your appointment by speaking directly to a receptionist, we reserve the right to charge you $20.00 for each missed appointment.

Late Policy

In order to color you beautifully we ask that you please arrive 5 minutes prior to your appointment to allow for check-in. If you are 10 minutes late for your appointment, we may need to reschedule your appointment.

Return Policy

We accept returns within 30 days for any damaged/malfunctioning tools or products. No returns will be accepted without proof of purchase.

AZ Root Bar gift cards cannot be returned and should be treated like cash.

Please note that all color services, tabs and memberships are non-refundable.

Membership

All memberships require a 3 month minumum and are non-transferrable.  See menu for options.  Required 30 days for cancellation of memberships.

Stylist Requests

While we try to accommodate all stylist requests, we cannot guarantee you will be paired with a particular colorist. We’ll do our best!

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